Elite: Dangerous Server Issues Addressed by Frontier Developments

Many players have been complaining about lost credits or transactions in the past days. Frontier have stepped up in a forum post to explain what happened.

Hello,

On January 1st 2015 at 11pm GMT we had an issue with one of our databases. One of our engineers spotted this immediately and removed the database from circulation. This took around 2 hours to complete, test and make live to commanders. In this time, a relatively small number of commanders were affected by failed transactions and small losses in credits. These commanders should have received their refunds, along with a 20% bonus as in previous instances.

He goes on to explain that anyone still having problems should create a support ticket, and what they are doing to warn users in case this happens again:

Finally, we do have 24/7 server engineer coverage over the holiday period to catch problems such as these. However, to further communicate these issues to commanders, we are currently working on creating a server status page where we can communicate any immediate issues or known problems. This should be live within the week.

Apologies again for the disruption in service.

Fly safe commanders!